Terms of Service

LOOP Online Services
Version: 2026-11-10 · Effective date: 10 November 2026

1. Who you are contracting with

These terms are an agreement between you and LOOP Marketing Group Pte. Ltd., a company registered in Singapore (UEN 202101659W) (“LOOP”, “we”, “us”). “You” means the person or business that buys a subscription. If you buy for a business, you confirm you are authorised to bind it.

2. What these terms cover

These terms cover the monthly plans we sell online at loop.com.sg: Email Hosting, LOOP Email, Website Hosting and LOOP Files. They also cover two things we sell online from our free AI visibility check: AEO Insider (a paid re-check subscription, section 20) and a Consult (a one-off call, section 21). Each is a “Service”. Annual plans, custom-quoted plans and services under a signed agreement or quotation are governed by that document, not by these terms. Our Refund Policy and Privacy Policy form part of these terms.

You accept these terms when you tick the acceptance box at checkout, on the AEO Insider start page, or on the Consult booking page. We keep a record of the version you accepted and when.

3. What you buy

Each Service is sold per month at the price shown on its product page at the time you buy, in Singapore dollars. The plan's limits (for example, mailbox storage) are those shown on the product page for the plan you bought. (AEO Insider is sold per report and a Consult per call: see sections 20 and 21.)

Payment is taken on HitPay's hosted checkout page. We do not see or store your card details. An AI agent may start a checkout on your behalf, but you must confirm and pay on the HitPay page yourself; an AI agent must never complete a payment or hold your payment credentials.

4. Renewal

Your plan renews automatically every month on the same date, and we charge the then-current monthly price to the payment method you authorised at checkout, until you cancel. You will get a receipt after each payment. This section does not apply to AEO Insider (section 20) or Consults (section 21).

5. Cancelling

You can cancel at any time by emailing accounts@loop.com.sg from the email address on your account. Cancellation takes effect at the end of the month you have already paid for; you keep the Service until then and you will not be charged again. We do not refund part of a month (see the Refund Policy). This section does not apply to AEO Insider (section 20) or Consults (section 21).

6. Your data when the Service ends

You own the content you store with us (emails, files, website content). Before your Service ends, copy anything you want to keep; your Service stays fully accessible until the end of your paid month for this purpose, and if you ask us before that date we will help you with one export.

After the Service ends, for any reason, we delete your stored content within 30 days, as stated in our Privacy Policy. We cannot recover it after deletion. For AEO Insider, section 20 applies.

7. Late or failed payment

If a renewal payment fails, we will tell you by email and may suspend the Service. Suspension stops the Service working; it does not delete your data. If you pay the outstanding amount within 14 days of suspension, we restore the Service. If you do not, your subscription ends on that day and section 6 applies.

8. Acceptable use

You must not use any Service to:

• send spam or unsolicited commercial messages, or otherwise breach the Spam Control Act 2007;
• collect, use or disclose personal data in breach of the Personal Data Protection Act 2012;
• store or send anything unlawful, infringing, or malicious (including malware and phishing);
• attack, probe or overload our systems or anyone else's; or
• use the Service in a way that harms the reputation or deliverability of shared sending or hosting infrastructure.

New LOOP Email accounts start with sending held until a LOOP team member reviews the account; a daily sending limit then applies. This protects the shared sending infrastructure.

9. Suspension for misuse or risk

We may suspend all or part of a Service immediately, without notice, if we reasonably believe it is being used in breach of section 8, is compromised, or puts our systems, other customers or third parties at risk, or if the law requires it. We will tell you why as soon as we can and restore the Service once the problem is fixed. If the breach is serious or repeated, we may end your subscription under section 10.

10. When we may end your subscription

We may end your subscription:

• immediately, by notice, if you seriously or repeatedly breach these terms; or
• for any other reason, on 30 days' written notice, in which case we refund the fees you paid for any period after the end date.

Section 6 applies in both cases.

11. Service levels

We provide the Services with reasonable care and skill. We do not promise the Services will be uninterrupted or error-free. We will tell you about planned maintenance in advance where we can.

12. Your data and privacy

Our Privacy Policy explains how we handle personal data about you as our customer. For the content you store in a Service (for example, the emails in your mailboxes), you decide what is stored and why; we process it only to provide the Service, as your data intermediary under the Personal Data Protection Act 2012. Questions about personal data: dpo@loop.com.sg.

13. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, nothing in these terms affects your rights under the Consumer Protection (Fair Trading) Act 2003.

Subject to that, we are not liable for loss of profits, revenue, business or goodwill, or for indirect or consequential loss, and our total liability to you arising from these terms or the Services is limited to the fees you paid us for the affected Service in the 12 months before the event giving rise to the claim.

14. Your responsibility for your use

If you use a Service for a business and a third party makes a claim against us because of content you stored or sent, or because of your breach of section 8, you will cover our reasonable losses and costs arising from that claim.

15. Events outside our control

We are not responsible for a failure or delay caused by events outside our reasonable control, such as natural disasters, power or network failures of third parties, acts of government, or large-scale attacks. We will tell you and do what we reasonably can to restore the Service.

16. Changes to these terms and prices

We may change these terms or our prices. We will give you at least 30 days' notice by email before a change takes effect. A change applies from your first renewal after the notice period ends. If you do not agree, you may cancel before then under section 5 and the change will not apply to you.

17. Governing law and disputes

These terms are governed by the laws of Singapore. If a dispute arises, please contact us first at accounts@loop.com.sg so we can try to resolve it. The courts of Singapore have exclusive jurisdiction; if you are a consumer, this does not stop you using the Small Claims Tribunals.

18. General

If any part of these terms is found unenforceable, the rest still applies. These terms, together with the Refund Policy and Privacy Policy, are the whole agreement between us for the Services they cover.

19. Contact

LOOP Marketing Group Pte. Ltd. (UEN 202101659W)
Billing, cancellations and these terms: accounts@loop.com.sg
Personal data: dpo@loop.com.sg

20. AEO Insider

What you buy. AEO Insider re-checks, every 2 weeks, what ChatGPT, Perplexity, Google AI and Claude say when asked questions about your business, and emails you a report of what changed. Each charge buys one report.

Price. You pay S$6.45 for each of your first 3 reports and S$12.90 for each report after that, charged every 2 weeks in Singapore dollars, until you cancel. The price you will pay is shown on the start page before you pay.

Payment. Payment is taken on HitPay's page. We do not see or store your card details. An AI agent may start a checkout on your behalf, but you must confirm and pay on the HitPay page yourself.

The reports. We email each report to the address you gave when you started. A report is a check run on the day it is made, on AI tools we do not control. What an AI tool says can change from one day to the next. We do not promise that any AI tool will name or recommend your business, or that following a report will change what it says.

A charge that fails. If a charge fails, we do not send a report for it.

Cancelling. You can cancel at any time by clicking the unsubscribe link in any Insider email, or by emailing accounts@loop.com.sg from the address on your subscription. We stop the reports and the billing. Clicking the unsubscribe link also unsubscribes you from LOOP's other marketing email. If you cancel after a charge but before we have sent that report, we refund that charge. If a charge is taken after you have cancelled, we refund it.

Our right to end it. Section 10 applies. If we end Insider on notice, we refund any charge for a report we have not sent.

Earlier subscribers. If you started Insider before this version, the cancelling and refund rules in this section apply to you too.

Sections 11 to 19 apply to AEO Insider.

21. Consults

What you buy. A Consult is one 20-minute call with a LOOP team member about the AI visibility step you tell us you are stuck on. It is delivered by LOOP Marketing Group Pte. Ltd.

Price. S$120. If the email address you book with has not paid for a Consult before, your first Consult is S$60, applied automatically.

Booking. You tell us where you are stuck and three times that suit you, then pay on HitPay's page. Paying does not confirm a time. Your booking is confirmed only when we email you one of your times.

Changing the time. If you need to move a confirmed time, email ops@loop.com.sg as early as you can and we will offer another.

What a Consult is. Practical help with one step. We do not promise a result, a ranking, or that any AI tool will name your business. It is not legal, tax, financial or other professional advice. Do not share passwords with us.

Your details. We use them to arrange and hold the call and to reply to you; see our Privacy Policy.

Sections 8 and 11 to 19 apply to Consults.