Kommo CRM Singapore - WhatsApp CRM for SMEs

Name: Kommo CRM
Brand: Kommo
Availability: InStock
Rating: 4.8 (11 reviews)

The problem

Nobody loses a lead on purpose.

They lose it in the gap between four apps.

A customer messages your Instagram on Tuesday, follows up on WhatsApp on Thursday, and by then it is a different person on your team replying — with none of the earlier thread. Nothing was mishandled. There was just no single place where that lead existed.

That is the whole problem, and it is a structural one: every channel is its own island, so ownership is unclear, follow-ups depend on memory, and the only record of the deal is a thread on somebody's phone.

Without a CRM behind the chat

Five apps and a good memory

The channels stay separate, so the work of joining them lands on whoever happens to be holding the phone.

Switching between four or five apps to respond
No visibility into who owns which lead
Manual copy-paste to track conversations
Follow-ups forgotten or delayed
No way to measure messaging ROI

With Kommo

One place the lead lives

Every channel writes into the same record, so the thread survives the handover and the pipeline shows you where the deal actually is.

One inbox for all messaging channels
Automatic lead assignment and routing
Full conversation history on every contact
Automated follow-ups that never miss
Complete analytics on messaging performance

The journey a lead takes once every channel writes into the same record.

What it is

What is Kommo CRM?

Kommo is a WhatsApp-native CRM for messaging-first businesses. It unifies WhatsApp Business API, Instagram DMs, Facebook Messenger, Telegram, email and website chat into one inbox, attaches the full conversation history to every contact, and moves each lead through a visual sales pipeline. Through LOOP, an official Kommo partner in Singapore, it starts at S$22.50 per user per month with a 14-day free trial.

Kommo partner badge, issued to LOOP Marketing Group.

We are an official Kommo partner. That is what lets us open your workspace, do the setup and carry your support — you talk to us, not to a vendor in another timezone.

Kommo, in about a minute. Video by Kommo, hosted on our own server.

What you get

Four capabilities, one system.

The things a messaging-first business actually needs the CRM to do.

Unified inbox

All channels, one place

Every conversation lands in the same inbox and stays attached to the contact it belongs to.

WhatsApp Business API integration
Instagram DMs and Facebook Messenger
Telegram and email conversations
Website chat widget included
Full conversation history on every contact

Pipeline

See every deal at a glance

A visual board instead of a mental list — so the state of the deal is a fact, not a recollection.

Drag-and-drop deal stages
Customizable pipeline views
Automatic stage progression
Deal value forecasting
Win/loss analytics

Automation

Never miss a follow-up

The chase stops depending on whether somebody remembered to chase.

Auto-assign leads to team members
Scheduled WhatsApp message templates
Trigger-based follow-up sequences
Task creation and reminders
Salesbot for 24/7 initial response

Mobile

Sell from anywhere

The same CRM in your pocket, because most of these conversations start while you are away from a desk.

Full CRM access on iOS and Android
Reply to any channel from one app
Push notifications for new leads
Voice notes and media sharing
Offline access with auto-sync

Start 14-day free trial Send us a message instead

How it works

From scattered chats to a pipeline, in four steps.

015 minutes

Connect your channels

We link the places your customers already message you. Nothing moves for them — the same numbers and handles keep working.

Link WhatsApp Business API
Connect Instagram and Facebook
Add email accounts
Install website chat widget

0215 minutes

Set up your pipeline

Your stages, named the way your business already talks about a deal — not a template you have to translate.

Customize deal stages
Configure lead assignment rules
Create message templates
Set up automation triggers

03Immediately

Start conversations

From this point every incoming message becomes a record with an owner, automatically.

All messages arrive in unified inbox
Leads auto-created from new contacts
Team gets instant notifications
Response time tracked automatically

04Ongoing

Close more deals

The follow-ups run themselves and the board tells you where the revenue is stuck.

Automated follow-ups keep leads warm
Pipeline shows deals at every stage
Analytics reveal what's working
Team performance visible at a glance

Pricing

Official Kommo rates, bought through LOOP.

Same price as going direct. The difference is who picks up when you need something.

Base plan

S$22.50

per user / month

Essential messaging CRM. Best for solo entrepreneurs and small teams (1–3 users).

Core features
Unified inbox (WhatsApp, Instagram, FB, email)
Visual sales pipeline
Contact management
Mobile app (iOS & Android)
Basic automation triggers
Standard integrations
Support
Email support
Knowledge base access

Start 14-day free trial

Base or Advanced, line by line.

Plan contents as published by Kommo. Pricing is per user, per month, in SGD.
Capability	Base	Advanced
Price per user / month	S$22.50	S$37.50
Unified inbox (WhatsApp, Instagram, FB, email)	Included	Included
Visual sales pipeline	Included	Included
Contact management	Included	Included
Mobile app (iOS & Android)	Included	Included
Basic automation triggers	Included	Included
Standard integrations	Included	Included
Advanced automation (Salesbot)	—	Included
WhatsApp message templates	—	Included
Lead scoring	—	Included
Custom fields and pipelines	—	Included
Advanced reporting & analytics	—	Included
API access for custom integrations	—	Included
Support	Email · knowledge base	Priority email · chat · onboarding
Free trial	14 days	14 days

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Proof

What clients say about working with us.

Reviews are for LOOP Marketing Group as a whole, not for this product specifically.

4.8 on Google · from 11 reviews Verified by Trustindex on Google

“I'm writing to thank Marxk and the team at Loop Marketing Group for their excellent work on our recent digital marketing campaign. We were looking for a partner to help us reach a…”

Yuwei Huang

Google · 24 Jul 2023

“A great number of my subscribers read my newsletters! They find it informative and entertaining. Haha! Recently, a subscriber contacted me for insurance too.”

Ramlah Yasin

Google · 15 Dec 2020

“Excellent in all aspects of business. Have been with them since humble beginnings and we have both blossomed together. The new location is a tad far, but once you go into the…”

Lydia Nah

Google · 14 Dec 2020

“Working with LOOP has been a game-changer for our business. Their email marketing platform is intuitive and powerful. Highly recommend!”

Sarah Tan

Google · 10 May 2023

“The team at LOOP Marketing is professional and responsive. They helped us streamline our customer communications and boost our engagement rates significantly.”

Michael Wong

Google · 22 Mar 2023

Which is why there is no client story beside them. We have not asked a CRM client to write one up yet, and we are not going to relabel a general review as a CRM result. When one is written up — client named, period stated, numbers theirs to confirm — it goes here.

Questions

Everything people ask before they switch.

What is Kommo CRM?

Kommo is a WhatsApp-native CRM built specifically for messaging-first businesses. Unlike traditional CRMs designed for email and calls, Kommo treats chat conversations as the primary customer interaction channel. It unifies WhatsApp, Instagram DMs, Facebook Messenger, Telegram, and email into one inbox, so you never miss a lead.

How is Kommo different from other CRMs?

Traditional CRMs like Salesforce and HubSpot were built for email and phone-based sales. Kommo was built from the ground up for messaging. Native WhatsApp integration means you see full conversation history, can send templates, and automate follow-ups directly from the CRM — no third-party add-ons needed.

Does Kommo work with WhatsApp Business API?

Yes. Kommo is an official WhatsApp Business Solution Provider. You can connect your WhatsApp Business API account directly to Kommo, enabling features like message templates, automated responses, and multi-agent inbox sharing. LOOP can help you set up the WhatsApp Business API if you don't have it yet.

Can multiple team members use the same WhatsApp number?

Yes — this is one of Kommo's biggest advantages. With WhatsApp Business API integration, your entire team can respond from one business number. Conversations are automatically assigned, and you can see who's handling what. No more “who replied to this customer?”

What messaging channels does Kommo support?

Kommo supports WhatsApp Business API, Instagram Direct Messages, Facebook Messenger, Telegram, email, and website live chat. All conversations appear in one unified inbox, and full history is attached to each contact record.

How long does setup take?

Basic setup takes under an hour. You can connect channels, customise your pipeline, and start receiving messages the same day. Full optimisation with automations and team training typically takes a few days. LOOP provides guided onboarding to get you started fast.

Can I migrate from another CRM?

Yes. Kommo supports data import from CSV files and has native integrations with popular CRMs. LOOP can help you migrate contacts, deals, and conversation history from your existing system. We've migrated clients from Salesforce, HubSpot, Zoho, and others.

Is there a mobile app?

Yes, Kommo has full-featured mobile apps for iOS and Android. You can view and manage your pipeline, respond to messages from any channel, receive push notifications, and access contact records — all from your phone. The mobile experience is just as powerful as desktop.

What automation features are available?

Kommo offers automation including auto-assignment of leads to team members, scheduled WhatsApp template messages, trigger-based follow-up sequences, task creation and reminders, and Salesbot for 24/7 automated initial responses. Advanced plans include more complex workflow automation.

Does Kommo integrate with other tools?

Yes. Kommo integrates with 200+ tools including Zapier, Make (Integromat), Google Workspace, Mailchimp, Stripe, PayPal, Calendly, and more. The Advanced plan includes API access for custom integrations. LOOP can help connect Kommo to your existing marketing stack.

What support does LOOP provide?

As an official Kommo partner, LOOP provides guided onboarding and setup, WhatsApp Business API configuration, pipeline and automation design, team training, ongoing technical support, and integration with other LOOP services (AEO, Email, Hosting). We're your local support team in Singapore.

Is my data secure?

Kommo uses bank-level encryption, is GDPR compliant, and stores data in secure cloud infrastructure. You own your data and can export it anytime. Kommo is SOC 2 Type II certified, meaning independent auditors have verified their security practices.

Can I try before I buy?

Every plan includes a 14-day free trial with full features — no credit card required. You can connect your channels, import contacts, and test automations before committing. LOOP can also provide a personalised demo if you want to see specific features in action.

What's included in the free trial?

The 14-day trial includes full access to all features of your chosen plan. You can connect messaging channels, set up automations, add team members, and use all integrations. No limitations on functionality — you're testing the real product.

How do I get started?

Start the 14-day free trial from this page, or message us on WhatsApp. We'll set up your account, help you connect your messaging channels, and guide you through your first pipeline setup. Most clients are up and running within a day.

Why should I sign up through LOOP instead of directly?

Same price, better support. You get official Kommo pricing plus local Singapore support, guided onboarding, WhatsApp Business API setup assistance, integration with LOOP's marketing ecosystem (AEO, Email, Hosting), and commitment bonus months.

Get started

Stop losing leads in the gaps.

Tell us about your business and we'll show you how Kommo handles your conversations. Kommo is one module of the LOOP Business OS — it is the piece that catches the lead.

Free 14-day trial with full feature access
Personalised demo for your business
WhatsApp, Instagram & Telegram in one inbox
Setup assistance included — no tech skills needed

+65 8366 0270 Send an enquiry Talk to Luna

The rest of the stack

Kommo catches the lead. Something has to send it.

Each of these is a module of the same system, and they are built to hand off to each other.

AEO

AEO Services

Get found by AI search, so the conversation starts in the first place.

Email

LOOP Email

Nurture the contacts Kommo captures, beyond the chat window.

Hosting

Web Hosting

The site the chat widget sits on, fast enough that people ask.

Build

AI Website Build

The storefront itself, built to turn visitors into conversations.

One inbox for every customer message.

Unified inbox

Nobody loses a lead on purpose.

Five apps and a good memory

One place the lead lives

What is Kommo CRM?

Four capabilities, one system.

All channels, one place

See every deal at a glance

Never miss a follow-up

Sell from anywhere

From scattered chats to a pipeline, in four steps.

Connect your channels

Set up your pipeline

Start conversations

Close more deals

Official Kommo rates, bought through LOOP.

Base or Advanced, line by line.

What clients say about working with us.

Everything people ask before they switch.

Stop losing leads in the gaps.

Thank you — that's with us.

Kommo catches the lead. Something has to send it.

AEO Services

LOOP Email

Web Hosting

AI Website Build

Ready to stop losing leads?

Before you go — is AI search ignoring your business?